Delivery:

Dispatch intimation shall be sent to the customer within 24hrs of payment. Under normal transport conditions, goods will be delivered within 7-10 business days from the payment date to any shipping address in India. For delivery outside India, delivery time may vary from anywhere between 10 days to a month.

Shipping Charges:

Shipping charges will be as indicated on the product page and on the invoice.

Returns Policy:

In the event that a customer is dissatisfied with the purchase (in absence of any manufacturing defect), goods can be returned by the customer (at his/her expense) within 3 days of the ‘date of receipt’ and the amount paid for the umbrella will be refunded in full. However, such returned goods will be accepted and monies refunded only if the goods returned are in unused and salable condition with the product labels preserved. The company shall reserve the right to determine the saleable nature of the goods. The date on which the return goods have been booked by the customer with a reputed courier company shall be called the ‘return date’. Such ‘return date’ must fall within 3 days of the ‘date of receipt’. The company shall refund in full the amount paid by the customer within 3 business days of ‘date of returns receipt’ of the returned goods.

All ‘Return’ goods must be sent to the following address:

M/S. SUN UMBRELLA PVT. LTD.
# 211, GROUND FLOOR,
JCK INDUSTRIAL PARK, PHASE–2,
BELAGOLA INDUSTRIAL AREA,
MYSURU – 570 016, KARNATAKA.
Timings : 10 am - 6 pm
Ph No.: + 91 821 2514578 | +91 6364913526

All electronic correspondence for returned goods can be made out to the following email address: info@sunumbrellas.in. Our office hours are from 9:30am to 6:00pm Monday to Saturday.

Goods will be taken back in case of any manufacturing defect within the first 6 months of purchase only. Usage/user defects will not constitute manufacturing defect and the company shall reserve the right to determine the nature of defect. For goods with manufacturing defect, replacement/repair will be carried out free of charge. For all other types of defects, repair services will be on chargeable basis.

Exchange Policy:

In the event that a customer is dissatisfied with the purchase, goods can be exchanged within 3 days of the ‘date of receipt’. However, such exchange goods will be changed for new goods only if the goods returned are in unused and salable condition with the product labels preserved. The company shall reserve the right to determine the saleable nature of the goods. The date on which the exchange goods have been booked by the customer with a reputed courier company shall be called the ‘return date’. Such ‘return date’ must fall within 3 days of the ‘date of receipt’. The company shall dispatch the exchange piece (s) within 3 business days of ‘date of returns receipt’ of the returned goods on ‘To Pay’ basis.

All ‘Exchange’ goods must be sent to the following address:

M/S. SUN UMBRELLA PVT. LTD.
# 211, GROUND FLOOR,
JCK INDUSTRIAL PARK, PHASE–2,
BELAGOLA INDUSTRIAL AREA,
MYSURU – 570 016, KARNATAKA.
Timings : 10 am - 6 pm
Ph No.: + 91 821 2514578 | +91 6364913526

All electronic correspondence for exchange goods can be made out to the following email address: sunmysore@nagjeegroup.com. Our office hours are from 9:30am to 6:00pm Monday to Saturday.

Payment Methods:

The following modes of payment are accepted on our website:

1. Debit Card
2. Credit Card
3. Net Banking

We accept the following credit cards:

1. VISA
2. MasterCard
3. Diners Club
4. JCB/AMEX

We accept the following debit cards:

1. VISA – Electron & Plus
2. MasterCard – Maestro & Cirrus
3. RuPay

We also accept payments made by debit/credit cards issued in other countries other than India provided they are issued by any of the following:

1. VISA
2. MasterCard
3. Maestro
4. American Express

We accept Net Banking payments from account holders of the following banks:

1. Andhra Bank
2. Axis Bank
3. Bank of Bahrain and Kuwait
4. Bank of Baroda
5. Bank of India
6. Bank of Maharashtra
7. Canara Bank
8. Catholic Syrian Bank
9. Central Bank of India
10. Citibank
11. City Union Bank
12. Corporation Bank
13. DBS Bank
14. Development Credit Bank
15. Deutsche Bank
16. Dhanlaxmi Bank
17. The Federal Bank
18. HDFC Bank
19. ICICI Bank
20. IDBI Bank
21. Indian Bank
22. Indian Overseas Bank
23. IndusInd Bank
24. ING Vysya Bank Ltd
25. Jammu & Kashmir Bank
26. Karnataka Bank
27. Karur Vysya Bank Limited
28. Kotak Mahindra Bank
29. Lakshmi Vilas Bank
30. Oriental Bank of Commerce
31. Punjab National Bank
32. South Indian Bank
33. Standard Chartered Bank
34. State Bank of Bikaner & Jaipur
35. State Bank of India
36. State Bank of Indore
37. State Bank of Hyderabad
38. State Bank of Mysore
39. State Bank of Patiala
40. State Bank of Travancore
41. Syndicate Bank
42. Tamilnad Mercantile Bank Ltd.
43. Union Bank of India
44. United Bank of India
45. Vijaya Bank
46. Yes Bank

Warranty Information

We provide 6 months warranty on our umbrellas from the date of purchase, against all manufacturing defects. Usage/user defects will not constitute manufacturing defect and the company shall reserve the right to determine the nature of defect. For goods with manufacturing defect, replacement/repair will be carried out free of charge. For all other types of defects, repair services will be on chargeable basis.

Security:

Online transactions of customers on www.sunumbrellas.in are secured with the highest levels of transaction security currently available on the internet. All credit and debit card payments on www.sunumbrellas.in are processed through secure and trusted payment gateways of leading financial institutions. The 3D secure password service of leading financial institutions adds an additional layer of transactional security to the customer’s buying experience on our website.